MyPro Resumes Training Program

Snapshot

MyPro Resumes & Recruiting, a boutique resume writing firm, needed a training program to ensure Writer consistency across client projects. An e-learning format and an iterative development approach was selected. The details and results of this process are described in detail below. The final course is proprietary, so I am unable to share it.

Process

Preparation

As a first step, I reviewed all previous attempts at training new Writers and the subsequent issues that had arisen. Next, I analyzed the various learners who would utilize the program and considered their perspectives throughout both learner and needs analysis. Additionally, I gathered all company resources and insights to be used within the project.

Initial Design

I determined an initial set of modules to cover the content (serving as a content SME) and reviewed these with another company process SME, making suggested modifications.

Initial Development

I then fleshed out each module within the design and developed supporting videos, examples, and tools. Again, I had the other process SME review these modules and incorporated their feedback.

Prototype

I built a prototype in Articulate Rise and then had a new company Writer complete the training program. She provided feedback about her experience and completed assessments that measured how well her learning aligned with the stated objectives.

Iterative Design & Development

The learning program was then revised again based on the insights from prototype testing.

Implementation

Articulate Rise / Articulate 360
Agile Development
Storytelling
Visual Design
Microlearning

The second iteration was then rolled out and continues to be used by company Writers. It has become a job resource tool as well and is frequently accessed throughout the course of work. Continuous feedback is collected and incorporated into new iterations, as needed.