Hi, I’m Angela, the professional behind MyPro Designs.
I integrate capabilities in human resources, visual design, instructional design, and psychology to produce engaging presentations and corporate learning solutions that motivate, empower, and stick with the audience — long after the final click.
Scroll down to see a few examples of my work.
“Angela’s approach to design is both creative and empathetic, always considering the unique needs of the audience… Her efforts exceeded my expectations and she has my highest recommendation!”
Paula C. YWCA SME
Featured Projects
DDA Companion Course — Presentation, Videos, Guides, Scenarios, Assessments
Challenge: A statewide administrative rule change created compliance gaps across agencies, requiring a need to rapidly develop a new direct support training program.
Audience: Direct Support Professionals (DSPs) including job coaches, behavioral interventionists, van drivers, and direct support workers. Many of these individuals are English Language Learners who require clear, highly scannable, low-cognitive-load instruction to navigate complex compliance rules in the workplace.
Strategy: Applied a multi-tiered Instructional Design strategy centered on accessibility, performance support, and compliance mapping. This included a UDL-focused, 5-part (external) or 6-part (internal) synchronized curriculum offering multiple means of engagement, representation, and expression. I engineered a custom ELL guide and used language anchored at a 6th to 8th grade reading level, structured sentence frames, plain-English definitions, and active-voice guidance to lower the language barrier for non-native English speakers. The course also includes visual anchoring, contrastive modeling, behavioral performance support, and narrative case studies. The result was a multi-asset curriculum (Slide Deck, Facilitator Guide, Learner Workbook, and ELL Support Guide).
Impact: Empowered new support professionals to confidently bridge the gap between abstract state regulations and daily, hands-on shift execution - standardizing documentation, eliminating compliance errors, protecting client autonomy, and establishing an accessible, agency-wide training standard. Additionally, created an intellectual property asset that enables the host agency to generate revenue by licensing the complete training framework to other DDAs that are navigating these same new compliance mandates.
Bookkeeping Firm - Client & Contractor Onboarding
Challenge: Create scalable, parallel onboarding programs and operational workflows from scratch that enable rapid, independent onboarding while guaranteeing a consistent CX.
Audience: New customers (small business owners) and service providers (independent contractors) possessing diverse professional backgrounds, education levels, and competing priorities, but sharing a common entrepreneurial focus.
Strategy: A Blended Systems & Performance Support approach. Conducted workflow analysis to map the current versus future states. Formal learning was delivered via a centralized learning management system (TalentLMS), while client-specific training and resources were delivered through segmented cloud storage architectures and digital walk-throughs.
Impact: The organization can now rapidly onboard new clients and contractors with minimal manual oversight. The company President reclaimed critical time, successfully shifting his focus to high-value financial analysis and CFO-level advisory insights.
Resume Writing - Videos, Click-to-Reveal, Accordions, Sequence Blocks, Knowledge Checks
Challenge: Define, articulate, and teach a highly subjective and ambiguous decision making process to enable better alignment with company writing standards and to improve retention.
Audience: New-to-the-organization (not necessarily the field) Resume Writers. A wide range of education, backgrounds, and experience levels.
Strategy: Employed Backward Design to clarify the skills that Writers needed to have to succeed. Determined acceptable evidence (how the skills would be demonstrated). Iterated versions of lessons and evaluations until team outputs matched the desired result and retention improved.
Impact: Writers stayed with the company longer and produced higher quality resumes that aligned with the firm’s standards.
Virtual Sales Course - Articulate Storyline + Synthesia
Challenge: Transition a traditional, field-reliant sales force into a high-performing virtual sales team, while reducing time-to-productivity for new hires. Translate ambiguous consultative selling behaviors into a standardized, replicable process for remote client interactions.
Audience: Incoming Virtual Sales Representatives with varying levels of inside sales experience, comfortable with core selling principles but struggling with remote engagement platforms, virtual meeting dynamics, and structured digital pitch frameworks.
Strategy: Applied Backward Design combined with Scenario-Based Learning in Articulate Storyline. Mapped key virtual selling competencies — such as digital discovery, interactive solution pitching, and remote objection handling — into realistic branch scenarios. Integrated Synthesia AI avatar videos, interactive simulations, and immediate performance feedback loops to allow learners to test strategies in a low-risk environment (before facing live clients).
Impact: This project was a for a master’s assignment and was not actually delivered to a client. Anticipated impact would be: accelerated time-to-autonomy for new virtual representatives, improved pitch consistency across the sales team, and increased conversion rates on initial virtual client discoveries.